I mean seriously, why do I need to go through customer service for something so stupid as canceling a membership? THEN i have to deal w/this foreign piece of work!! #WAFJ
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You are now chatting with 'Bipin'
Bipin: Hello! Welcome to Adobe Customer Service.
Jerry Wilson: Hello
Bipin: Hi Jerry
Jerry Wilson: I just want to cancel my membership, thats all.
Bipin: I see that you have Creative Cloud membership (one-year) with order #12345
Jerry Wilson: Yes, it is set to "auto renew" in Aug and I dont want that to happen
Jerry Wilson: So if there is a way for you to turn off the auto renew, that is fine. If not I would like to just cancel it all together now
Bipin: Please give me 2-3 minutes to help you in this.
Jerry Wilson: ok
Bipin: Thank you for your patience.
Bipin: I understand that you would like to cancel your membership, and I can take care of that for you. However, would you be willing to continue your membership with an annual commitment if I can offer you the next month of your membership for free?
Jerry Wilson: I appreciate the offer, but no thank you. Please cancel it.
Bipin: I understand, and I can cancel your membership. We are sorry to see you go. Before I cancel your membership, may I ask, “If you would be willing to continue your annual membership if I can get you two free months of your annual Creative Cloud membership? You would only pay for ten months of the Creative Cloud at the current rate. Is this something that you would be interested in?
Jerry Wilson: I dont want it if you give me 12 months free. Please just cancel it
Bipin: Thank you for confirming.
Jerry Wilson: Thank you for wasting 20 minutes of my time.
Bipin: You are welcome.
Jerry Wilson: Have a nice day